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Parson Latham's Hospital in Barnwell

Policies

File NameLast ModifiedFile Size
Abuse of Vulnerable Policy 09 03 2023.pdf24 October 202364kB
Anti Social behaviour policy 09 03 2023.pdf24 October 202370kB
Complaints procedures 11_07_2024.pdf12 July 2024208kB
Equality Policy 14 03 2024.pdf19 March 202465kB
Fire Risk Assessment 09 03 2023.pdf24 October 202372kB
Health and Safety Policy 08 09 2022.pdf24 October 2023144kB
Legionella Risk Assessment 08 09 2022.09.08.pdf24 October 202384kB
Parson Lathams Hospital in Barnwell Financial Guidance.pdf08 January 2024111kB
Repairs Procedure 09 03 2023.pdf24 October 202310kB
Risk Management 12 01 2023.pdf24 October 2023671kB
Water Management Plan 11 05 2023.pdf24 October 202390kB

Complaints

Definition:

‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the landlord (Board of Trustees), its own staff, or those acting on its behalf, affecting a resident or group of residents.’

Please use this link to access the Complaints Procedures

Please use this link to access the Complaints Handling Self Assessment Form 24 - 25

Please use this link to access the Annual Complaints Performance and Service Improvement Report 23 - 24

Please use this link to access the Trustees Response to the Self Assessment 23 - 24

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